Your online store, run from order to delivery without the busywork.
Synova Digital sets up ecommerce automation for online stores. Order confirmations, stock updates, shipping labels, tracking messages, abandoned cart reminders, customer questions and returns run on their own. You check your phone, see what happened and approve what matters.
- 1Order placed
Order #1042: 2 items, paid by card
- 2Confirmation sent
Email and text with the receipt and delivery estimate
- 3Stock updated
Inventory reduced. Low-stock alert raised for one item
- 4Label created, courier booked
Packing slip ready, tracking number added to the order
- 5Customer kept updated
Shipped and out-for-delivery messages sent on their own
From checkout to doorstep with no manual steps. You saw one line in the daily summary.
- Best for
- Store owners doing everything by hand
- Covers
- Orders, stock, shipping, support, returns
- You stay in control
- Refunds and exceptions wait for you
- Access
- Phone, tablet and computer
Every order creates ten small jobs.
One sale means a confirmation, a stock change, a packing slip, a label, a tracking message, a delivery update and, often, a question from the customer. At five orders a day you can keep up. At fifty, the small jobs take the whole day.
Automation takes those jobs off your plate. Each step triggers the next, the customer is kept informed, and your records stay accurate without anyone copying details between systems.
An AI agent handles the conversations: where an order is, which size to pick, how to return something. It answers from your own policies and order data, and passes anything unusual to you.
What is ecommerce automation?
Ecommerce automation is software that carries out the routine steps of running an online store for you, such as order processing, inventory updates, shipping notifications, follow-up emails and customer support, based on rules you set.
Run it from your phone
You get a short daily summary and a list of things that need a decision: a refund over your limit, a stock item running low, an unhappy customer. Everything else is already done.
Thirty-eight orders shipped. Two decisions for you.
The system does the routine work and brings you only what needs a decision. Try it: approve the refund and reorder the stock.
- A daily summary of everything that ran
- Refunds and exceptions wait for your tap
- Low-stock alerts before you sell out
Confirmed, labelled and shipped with tracking sent
Order #1017 · shoes returned unworn, inside 30 days
Canvas tote, black: 6 left, sells about 4 a day
Order #1042 · tracking shared, no ticket created
Your store, from A to Z
Start with the steps that eat the most time, then add the rest.
Order processing
Confirmation, invoice and packing slip created the moment an order is paid.
Inventory sync
Stock updated on every sale and return, with low-stock alerts before you run out.
Shipping & tracking
Labels created, courier booked and tracking messages sent at each stage.
Abandoned cart recovery
Timed reminders by email or text for shoppers who left without buying.
AI customer support
Answers order, sizing, delivery and policy questions on chat, email and social, day and night.
Returns & refunds
Return requests checked against your policy, labels sent, refunds approved by your rules.
Reviews & repeat orders
Review requests after delivery and reorder reminders at the right time.
Customer records
Every order and conversation saved on one customer record in your CRM.
Mobile summary & approvals
A daily summary and one-tap approvals on your phone.
What runs itself, and what waits for you.
Runs on automation
- Order confirmations and invoices
- Stock updates and low-stock alerts
- Shipping labels and tracking messages
- Abandoned cart reminders
- Answers to common customer questions
- Review requests after delivery
Waits for your approval
- Refunds above the limit you set
- Discounts and goodwill offers
- Complaints and damaged-item claims
- Price and product changes
Marketing emails and texts go only to customers who agreed to receive them, and every automated message can be paused or edited by you.
From first call to a store that runs itself
A clear process, the same for every account, with the founder accountable from start to finish.
Map your order flow
Every step from checkout to delivery today, and how long each takes you.
Pick the first automations
We start with the steps that cost the most time or lose the most sales.
Connect your store
Your store platform, payments, shipping and email tools connected.
Set rules & approvals
Refund limits, return policy, tone of voice and what must wait for you.
Test with real orders
Test orders, returns and customer questions run end to end before launch.
Go live, review & tune
Monthly review of time saved, carts recovered and support handled.
Built for growing stores
If you answer every order email yourself, this is for you.
- Stores where the owner still packs, ships and answers support
- Shops losing sales to abandoned carts and slow replies
- Brands selling on their own site and on marketplaces
- Local businesses adding online ordering to a physical shop
- Stores getting ready for a busy season
Quoted after a free audit
Every plan is priced for your business, month to month with no long-term contract. These are the main factors:
How many orders and conversations run through the system each month.
Orders only, or shipping, support, returns and marketing as well.
Your store platform, couriers, payment and email tools to connect.
Website chat, email, social messages and text.
Ecommerce automation questions, answered
Which store platforms do you work with?
We connect to the store platform you already use where it allows automation. We check your exact setup during the free audit and tell you what can and cannot be automated before you commit.
Can I really manage my store from my phone?
Yes. You get a daily summary and can approve refunds, reply to customers and check orders from your phone, tablet or computer.
Will the AI give refunds without asking me?
Only inside the rules you set. You choose a limit. Anything above it, and anything unusual, waits for your approval.
Will customers know they are talking to AI?
We recommend saying so. The assistant introduces itself, and a customer can ask for a person at any time.
Do I have to rebuild my store?
No. In most cases we automate the store you already have. If the platform is holding you back, we will say so and explain the options.
How long does setup take?
It depends on how many steps and tools are involved. Order and shipping messages are the fastest to launch. You get a clear timeline after the audit.
Is there a long-term contract?
No. Plans run month to month and you can cancel with 30 days' notice.