Refund & Cancellation Policy
Month-to-month plans, 30 days' notice to cancel, and a deliverables guarantee. Here is exactly how it works.
Effective date: October 12, 2026
Month-to-month plans
There are no long-term contracts. Plans are billed monthly in advance and renew each month until cancelled.
How to cancel
Email us at info@synovadigital.com with 30 days' written notice. We continue working during the notice period, and that period is billed as normal. After your final month we hand over access, files and reports, and remove our manager access from your accounts on request.
No refunds on completed work
Fees for work already performed are not refundable. This includes monthly management fees for work delivered, setup fees, and completed content, design, development and configuration work.
Deliverables guarantee
Every month has an agreed list of deliverables in your plan or monthly plan. If we do not deliver the agreed deliverables for a month for reasons within our control, you can request a refund of that month's management fee within 30 days after the month ends. If you prefer, we will complete the missing work at no extra charge instead.
The guarantee does not cover:
- Delays caused by missing access, approvals, content or information from you
- Actions by third-party platforms, such as profile suspensions, policy changes or ad disapprovals
- Rankings, traffic, leads, calls or revenue, which depend on factors outside our control
- Advertising spend or third-party fees
Ad spend and third-party fees
Ad budgets and third-party fees are paid directly to the platforms and providers. Refunds of those amounts are governed by their own policies.
Free audit
The free audit and map-rank scan are always free, with no obligation to buy anything.
How refunds are paid
Approved refunds are issued to the original payment method, normally within 14 days of approval.
Contact us
Questions about this policy? Email info@synovadigital.com or use our contact page. Synova Digital serves local businesses in the United States.